Contact

Template — review before launch; not legal advice.

Last updated: [DATE]

Email us at help@candlefold.com. We personally read and reply within one business day, usually sooner. If the service is tomorrow or you need a fast answer, put URGENT in the subject line and we’ll do our best to get to it first.

• Refunds: reply to your receipt email, or email us from the address you paid with. See the refund policy.
• Trouble printing, a music question, or something in the tool not working: tell us what you were trying to do and what happened. We can’t see your photos or project — they never leave your device — so please don’t send them unless you’d like to, and only if it helps us understand the problem.
• Accessibility help: see the accessibility statement; we’ll help you complete your order another way if something isn’t working for you.
• Copyright/DMCA concerns: see the notice-and-takedown process in our terms of service.
• Privacy questions, or to ask what we hold about you: see the privacy policy.

Candlefold is currently available to customers in the United States and Canada, except Quebec. See our privacy policy for why.

Candlefold is run by [LEGAL NAME], [MAILING ADDRESS].